I did ask for help and was assisted soon there after via email.  While she's been very helpful, I question one thing she's asked me to do to verify my info.  She wants me to remove my adblocker and antivirus software to for it to work.  Is that normal? I'm not really comfortable with running my computer without ad-blockers and definitely not without anti-virus.  Is turning off that software just for the verification process or for the life of the Xapo wallet?  This advise seems a tad fishy to me.  Can any techies speak to the veracity of this advice?