trololol, you really care about your customers

Just saying we won't talk to you anymore!
Why do not come up with a compromise?
I feel scammed since my wallet shows I paid, but YES, I'm not able to find the transaction in the blockchain which maybe has to do with the "tor-browser".
I was happy of receiving another 5BTC but because this won't be the case, why don't just send 0.1BTC and keep a potential customer?
Or do you really do NOT care at all about customers?