A bit of humor here where the scumbags thought that Suchmoon might be the "woman" Stacey Tenen (Rootdude):
snipped
Something else that is proven by these Emails is that Luke Rusten is not the nice innocent guy everyone seems to believe. He is actively and gleefully trying to hunt down a customer (Suchmoon) so that he can be criminally harassed, or worse. Fuck him, he is as big of a piece of trash as the rest of those criminals.
So because GAW never established any checks and balances, any corporate polices on behavior everyone got to do what ever they liked. Customer Support did not exist because there was no policy for it. It was up to the individual support rep to decide how they treat a customer unless they are told by management to fuck em.
That explains the support issues where some tickets never get answered and others were done in a few minutes. It was all on the mood they were in at the time. Well Consumer Protection is going to love hearing about this.