If you have been screwed by KnC, there are at least three law firms you can contact.
Read and see if any of these issues apply to you below.
What about cancelling your order for a Neptune when they took too long and then received a refund?

I made out like a bandit with that.

Paid 11.5BTC for Neptune preorder, canceled and was refunded ~27BTC. Best/easiest ROI evar!