Re: [ANN] Spondoolies-Tech - carrier grade, data center ready mining rigs
It's sad to see what used to be a good company neglect it's customers. Sell out all your kit and then neglect customer service 
Its not true, I still get immediate and effective response to my support emails. In fact just this week i had a sp35 that kept locking up and I opened up ports to allow support to remotely access the box to troubleshoot it.
Time to respond to first email: 15min (9pm Israel time!). Next morning (9am Israel time) request for port access and logs.
It has always been so with them. You just have to be aware of the time zone and working week differences and be polite and patient and you will always get a good response in my experience.