Hi! I'm from ASICSPACE and let me add some information:

This customer's miners did receive damage, the cause is still being investigated.

Temperatures in the data center have been elevated due to record setting high temperatures over the past week, but it appears that the temperature control limits on this customers miners were set to "off".

ASICSPACE staff did not manually do any such thing, and we are working the the developer of our management software to see if is at all possible that it could have changed that setting.

We'll update this thread after our investigation.

Robert