Hi Dargo
1. Yes i have a ticket with kraken #43901
2. I have an verified account as well
3. I went through the kraken claiming process, but it redirects me first to claims.mtgox.com where i have to reset my mtgox password. and there the automail with the 8 digit password is not send, or never arrives
If there is another way to claim on kraken, please let me know.
We are working with the trustee to get this email issue resolved for all our clients who have experienced it. I checked your ticket and I see that your support agent gave you an update. We are doing everything we can to help you file your claim online with Kraken and hopefully you'll be able to complete the process soon.