Our team has contacted you multiple times and requested to have a session to verify the status of the machines and attempt to debug the situation. These sessions have a very high success rate yet you have repeatedly refused to help us assist you. Even then, you have been offered to RMA the machines but have chosen to ignored our communication attempts.

We certainly honor the warranty and would like to help, but we cannot do that without your cooperation.

I again ask that you reply to the latest communication and proceed with the RMA process.

For clarification, only communication with support@spondoolies-tech.com is documented and officially responded to. We do our best to answer questions asked on the forum but can only guarantee response to contacts to our official support email.

If the issue is not resolved to your satisfaction after you respond to our communication, I will gladly take ownership of your ticket to see that the issue is resolved.
We appreciate your support and cooperation,

Gadi