I'm having difficulties making sense of the final trading days and last balance; especially, I want to be sure that outstanding transactions at the time of Gox's default are included in my claim.
I'd like to see the reasoning behind the final balance shown, preferably an official transaction log for my account, so that I can verify it against my own data and older logs. What happened to any outstanding transfers? Were they merged back into the final balance? If so, when?
It's not reasonable to expect users to download their histories every day. Now, if there is anything unclear in the logs we've saved, we have nothing to compare to. The hide-and-seek on important details doesn't making me feel any better about this.
I'd like to see the reasoning behind the final balance shown, preferably an official transaction log for my account, so that I can verify it against my own data and older logs. What happened to any outstanding transfers? Were they merged back into the final balance? If so, when?
It's not reasonable to expect users to download their histories every day. Now, if there is anything unclear in the logs we've saved, we have nothing to compare to. The hide-and-seek on important details doesn't making me feel any better about this.
This is understandable but unfortunately we (Kraken) can't help you with this. You will need to contact the trustee directly. There is a phone number you can try (if you haven't already), which is in the FAQs document on https://www.mtgox.com:
Quote
Contact information for inquiries concerning the filing of Exchange-Related Bankruptcy Claims is as follows:
MTGOX Co., Ltd. Office of Bankruptcy Trustee
Telephone: +81-3-4588-3922 (10a.m. - 5p.m. weekdays) (Japan time)
MTGOX Co., Ltd. Office of Bankruptcy Trustee
Telephone: +81-3-4588-3922 (10a.m. - 5p.m. weekdays) (Japan time)
Sorry we can't be more help on this one - hopefully you can make progress with the phone number.