Yes its an exchange based in Europe (url is xmlgold.eu) A friend of mine told me he uses it all the time for quick exchanges.
Decided to try them and well it seems as though I have clearly been scammed.
I was communicating with a guy called Galin and now a new person is replying to my online support messages. This new guy seems completely oblivious to any facts and keeps shouting (with exclamation marks at the end of every word) that my funds have been sent on the 27th of April. Which is another blatant lie.

Will keep everyone updated