One quick question i've been waiting for hours and my withdraw is still pending, first time that hapened to me, usually is instant, will take a lot of time to be sent to my wallet?
are you from US because PD is currently not doing business with from that country, i got paid today from PD instantly and that time there was not a such kind of issue.
if he is from US he wont be able to access PD. Maybe in his case, hot wallet is short of funds to cover his withdraw