Since this issue is brought up into attention here
https://bitcointalk.org/index.php?topic=1046835.0I do not remember setting a password for the account which may be the cause for being locked out
I had the same issue before when it was my first time opening an account in PrimeDice but in my case, Stunna helped me out right away after I send him PM. Below is my PM for Stunna which was the same case
hello stunna, my account didnt set up password but when i tried to login it asked for a password, what should i do?
never deposited in my account, there is 0.01 from the last giveaway that i want to claim in that account, thankyou
account is arallmuus
Make a new account, send me the username and I'll transfer the 0.01 over.
So I am proposing a way to prevent this kind of issue from happening in the future. The best way is to
add a simple warning sign for an account which has not set up the password yet. This could at least ease Stunna/Edward's job in answering the support mail regarding the lost account because the players forget to set up password