I'm ordering cigs from dutyfree.io for more than a year an every time everything went smoothly.
Last week I ordered 2 cartons but my order was never processed and there was no usual mail that payment was accepted.
Tried to contact only, but no reply.
Have someone made an order recently? Is everything went well?
Just emailed you back. Your order was processed as usual - if you log in and go to your account page you will see the status of each and every order you've placed on Dutyfree.io
It's strange you haven't received an email notification though - looking into that now.