I just found that this user tried to scam you by resetting password of both collateral accounts.
I got a loan request from this user via PM but it looks specious to me so I refused to give him that loan,offered him small one. It was your first official loan, you should more careful when lending money here,scammers always have great excuses.

Note: If you don't like my post here, just send me a PM, I will remove it.