I got one email suggesting there might be malware on my internal network to account for the "over-usage" but nothing more then saying hey your higher then the average person, and I could give 2 shits if they think I am being excessive and I don't care that I upped that much I just thought it was excessive and wanted explanation  .... and my mother-in-law lives with us and netflix is her entertainment so I can't have the cable modem being saturated on the upstream all the time.