Post
Topic
Board Service Discussion
Re: Withdraw/verification on cryptsy
by
CoinFriend
on 08/05/2015, 10:13:57 UTC
@Cryptsy_Jim & @BitJohn

Why are so many wallets in maintenance?
I count more than 30!

Why do you need so long to update a wallet?
For example AsiaCoin... The wallet on bter seems okay.

And why are some of the guys with the blue names from the cryptsy chat unfriendly or ignore me if i ask about a status of a wallet or a feature of your website?
I only asked how long you guys need to finish the maintenance of the AsiaCoin wallet, i cant find a concrete information about this on your website!

One of the blue named guys with a crown said, i should write a support ticket if i have questions.
But why i should? The chat is the simplest way to get in contact, to ask someone.
Why do you have this people in the chat? For trolling and talk about the weather only?

I think your support service has more important stuff to do and answer, as simple things about not working features of your website. Further i think, many people could ask the same question like me, that's why i ask this in the public chat! It seems somehow inefficient if many people spam your support with simple or the same questions.

If you say now like the blue named guys, the chat isn't to ask questions about the website, then please notice this good visable! And then think about adding a support chat for simple questions. Because you have over 30 wallets in maintenance and this not since yesterday! And further, all three months i have minimum one deposit problem on your website (but then i use the ticket option for sure, because Amount, TxId and so on should be handled private).

And if it should help to maintain the functionality of your website better, then you should raise the trade fees to 0.5 %, LoL

Thanks for reading,
and good luck for the person who opened this thread.