Do people take it normal that the largest dice site, PD with more than 2 years in the business and more than 5 Billion rolls still have extreme delays and response time with customer support tickets? Perhaps PD should spend some change on their support staff. I am pretty sure they are able to meet their customers expectations financially?
Honestly it is not normal but if we see it from PrimeDice side's then the extreme delay was caused by multiple dozens of email that was received everyday. In accordance to that, the support section is handle personally by Stunna and Edward which makes it hard to reach out every emails in one day.
Not to mention there will be a lot of bogus email that tried to access the account that was not them, so sometimes a legit emails asking for support might slip out of the way.