I didn't expect to create such a large discussion about PD support

ahah.
I understand Stunna & Edward want to handle support themself for security reasons but it's really a bad idea in term of customers service. It's not very professional and really slow in comparison with others websites (Fortune Jack for exemple..). They should hire someone they trust where they live.
Is this true? They should probably hire some more people for support if so. I know it's hard to find people you trust but I'm sure it can be done. If they're working for you in an official capacity then you can always request their ID and details to avoid any potential scams. Support does seem to be lacking at PD so I do think this is something they should improve on.