Re: Primedice.com | Most Popular & Trusted Bitcoin Game | Huge Community | Free BTC
I didn't expect to create such a large discussion about PD support 
ahah.
I understand Stunna & Edward want to handle support themself for security reasons but it's really a bad idea in term of customers service. It's not very professional and really slow in comparison with others websites (Fortune Jack for exemple..). They should hire someone they trust where they live.
My problem is not complicated. I want to remove 2FA because I lost my phone. Only way to remove it is to send an email to support (that's quite stupid by the way).
I have sent them a signed message of an address I used in the past. It should be enough to prove I'm not a scammer
PS : Still waiting ;-)
ahah. I understand Stunna & Edward want to handle support themself for security reasons but it's really a bad idea in term of customers service. It's not very professional and really slow in comparison with others websites (Fortune Jack for exemple..). They should hire someone they trust where they live.
My problem is not complicated. I want to remove 2FA because I lost my phone. Only way to remove it is to send an email to support (that's quite stupid by the way).
I have sent them a signed message of an address I used in the past. It should be enough to prove I'm not a scammer
PS : Still waiting ;-)
still support is much big problem for primedice to handle a large number requests each day, about my another account i had to wait to get reply from them almost 19 days for an issue there and i hope so you too get reply very soon maybe in 19 days.
I'm still waiting. It's been 10 days.
I hesitate to post here every day until they answer my support request...