Hi,
thanks for the reply. I already emailed support and have not had any reply as yet, so am waiting. Still confused as to how they deem coins as unused when I had them saved?
We don't have 24/7 support yet

Mostly during office hours CEST (09:00 to 17:00).
I'll get to it in a few hours
I've picked up all requests in the email, so you should have mail by now. If you don't please send another message to