I've sent email to the support mail but never get respond until now
Anything wrong?
Nothing wrong, the admin here is not the type of person that take on complaints seriously. If you take a look at few pages back, I have constantly complaints about the minimum required players to start the game but it has not been taken into consideration yet.
You will need to constantly sending them email to make them aware of the withdrawal
admin is busy person
Not actually an excuses, He claimed that 99% of the withdrawal is instant. This is completely missleading because the guy above hasnt got his withdrawal yet since saturday ( thats 60 hours+ btw )