We wish we could give you more information. We are still having problems with a certain bug and we don't want to run the site with a known bug.
We first had the problem that a user could cancel a bet twice due to a specific so called "race condition". Know our fix lead to the bug that in some cases a user can not cancel an open bet at all. We might need to do a bigger refactoring of our code.

However - we strongly want to emphasize that cash outs are possible with no limitations. Just send us an email from the email address you used for fairlay.com