Hi, is any one having problems with the log in system at MtGox?
Here is what happened to me. I started the claiming process, went through the enter password and changing the password and got to the fill out form. Unfortunately I wasn't sure what amount I had to put in the claim, so I got this information a couple hours later when I got back home.
Unfortunately I was logged out automatically (due to being in active for longer period of time) and can now no longer log in, neither with my old password, nor with the new one.
Am I the only one? Any suggestions here what I could do about it?
Here is what happened to me. I started the claiming process, went through the enter password and changing the password and got to the fill out form. Unfortunately I wasn't sure what amount I had to put in the claim, so I got this information a couple hours later when I got back home.
Unfortunately I was logged out automatically (due to being in active for longer period of time) and can now no longer log in, neither with my old password, nor with the new one.
Am I the only one? Any suggestions here what I could do about it?
I'm checking to see if we can offer any suggestions. If you are a Kraken client I also recommend creating a support ticket to connect with our support team directly for the fastest service. You of course always have the option to go with the offline paper filing if the online system doesn't work, but hopefully you can find a solution and avoid that.
Just for the Info, this issue got solved by the Kraken support. After the Problem was solved the filling was quick
Great, glad to hear it!