Reset my balance to 0 and no response to my messages.
I have given them until tomorrow lunch time (UK Time) otherwise I will seek further action.
What kind of further action do you have in mind?
If they were really based in the UK then we could do some legal proceedings on them, however its a fake company using a false address and telephone number that never rings out.
So I really don't have anything now

Ive heard baseball bats are useful...