A new account may only mean that having a problem and wondering whom to turn to for advice, they came here. I can assure you, I created my account here on bitcointalk many years ago. I pop in from time to time to read comments.
I'm in the middle of an Igot nightmare with what, to me, is a large amount of money that now seems to have disappeared into thin air almost a month after I first tried to withdraw it. I know how the other posters feel and have also had the bizarre, contradictory messages from Julie.
I am an older member. I've been emailing Dan as per his suggestion since April 20th, and while he may be polite and responds quickly, it still doesn't change the appalling experience you can expect from Igot.
2 new accounts created claiming they got scammed by igot.com, why no older member claims this only newly registred users?
The same happened to me. I could withdraw some fiat about a month ago. Then order BTC withdraw and some more fiat, but since more than 3 weeks they have not executed these orders. Yes, Dan answers the e-mails, but the guy has no power, he is just some sort of psychologist, a if we need therapy. Nooooooo! what we need is just our money. Mark from support and others said that by Monday, tomorrow 8/6/2015, the bank account in Australia will be unblocked, and able to send fiat. As per them, it was blocked because of a fraudulent transaction (?), but what a coincidence that the platform was also upgrading (?). If they do not resume their services normally, we should complaint to the respective Australian authorities (Department of Fair Trading, Police, Commonwealth Bank). Check this:
http://www.fairtrading.nsw.gov.au/ftw/About_us/Contact_us.page?