So NFOrce reset the server's root password for him, giving him complete access to the server
Is this normal for ISPs to have the sort of access that allows them to reset any server root password??? That is insane!!!
Update 2:
It is normal. Stop quoting this post.
Update: You've just presented an example how this attack could have been avoided. This attack is just one (1) way of doing social engineering. It can't be prevented, because everything can be hacked.
Because of your nonsense, you are now put in the same group as BADecker. Have a nice day.