Maybe you should change your attitude towards the support team? you were probably rude and and got this in return..
Absolutely not. In fact I was a huge Poloniex fan even after their recent abrupt policy change. But you might want to ask yourself if you would be comfortable trusting a company with your most personal information if they require extra personal information when you're rude.
PM me your login or open a support ticket and PM me the ticket number. I'd be happy to look into why your verification required any extra steps.
Thank you, I will gladly take you up on that if this gets any more extreme.
Can anyone verify that MobyDick_Poloniex is indeed from Poloniex?