My experience with Exmo has been terrible.
I'm pretty new to bitcoins. But recently I decided I wanted try out trading on Exmo. After getting my account verified I did sent a SEPA-transfer to fund my account. According to the Exmo-website it can take up to 12 hours before receiving the funds.
So after 24 hours of not receiving my money I got slightly worried and contacted support.
Their first message:
I did. This was their reply:
I pointed out (again) that I made this transaction over 24 hours ago. Their reply:
That was about 1 day ago. I'm still waiting...
It has been over 2 days now since I made the transfer.
No communication from Exmo Support and no money.
Not fun
I'm pretty new to bitcoins. But recently I decided I wanted try out trading on Exmo. After getting my account verified I did sent a SEPA-transfer to fund my account. According to the Exmo-website it can take up to 12 hours before receiving the funds.
So after 24 hours of not receiving my money I got slightly worried and contacted support.
Their first message:
Quote
Hello! Please, send us details of the deposit.
I did. This was their reply:
Quote
Transaction time up to 12 hours! Please, check the time of the this operation.
I pointed out (again) that I made this transaction over 24 hours ago. Their reply:
Quote
Hello! Your request have been passed to the technical department. Please, await for the answer in the nearest future. It will be sent on your e-mail.
That was about 1 day ago. I'm still waiting...
It has been over 2 days now since I made the transfer.
No communication from Exmo Support and no money.
Not fun