Hi everyone, Dan Palmer from igot here. Any issues, please feel free to email me at dan[at]igot.com.

We have had this same discussion over on reddit:
http://www.reddit.com/r/Bitcoin/comments/30gqo7/beware_igot_bitcoin_btc_market_stole_my_money_in/

We did make an error with this transaction for which we have apologised. Waits this long are very rare and KRS1 (KRS333 on reddit) has received compensation from igot for his inconvenience.

Here's a quote from him:

"Further Update:
I have been given a generous credit in compensation. I guess this company is not necessarily shady or working on any exit scams, just extremely slow.
To sum up my advice after it all.
iGot is instant buy/sell (as they are the buyers and sellers themselves) so you get the listed trade price, instantly. Which is fantastic.
But expect withdrawals and support tickets and deposits to take up to 3 weeks!".

While most transactions go through in our stated timeframe, some do take a little longer, depending on circumstances. Three weeks is absolutely not the norm, of course.

We have quite a number of fraud attempts at igot, so we have to carry out a lot of manual transactions to prevent loss of user and company funds, as well as require solid user verification. We hope you understand that, despite occasional delays, this means igot is a very safe platform to use.

We are currently putting place in procedures that will reduce the likelihood of delays, as well as the response times of support. Meanwhile we offer local bitcoin buying and selling in almost 40 countries - it's a great service that is of benefit to the bitcoin community and the general public. We hope this transaction error won't put you off using our services.

Regards.