Please tend to the hot wallet. I've been trying to withdraw a mini amount of 0.02 btc for two days now (I've finally gambled it away), and I have not been able to :/
This doesn't give the best impression of you.
report if they fixed your problem please, also when i was playing here withdraws were really fast in my opinion, thats odd that you got such problem
well, trying to withdraw 2.1btc after depositing around 2 yesterday, so i guess i depleted the hot wallet again, but otherwise it seems they are dealing with it.