To be honest i have always felt that primedice is a higher level dicing service and the chat/mods kinda seem to ruin that expectation for gamblers, the chat makes the website look like a joke. That's the only thing i dont support.
I disagree with this because chat/mods dont ruin that. It is good to chat sometimes when you are bored with the game. What ruin PD is that the support service, it is a joke to wait for few days just to get yours asnwered. I hope that they live for the expectation as the top dice site
I like the chat, i just dont like most of the people that hang in there. I do agree about the support it is definetly a joke to wait days for a single reply, the main reason that this happens is because only the admins have access to support and that is not the way this business should be running. There should be group of people that are hired especially for the support team and anything that concerns security should just be forwarded to the admins.
Right now we've finally gotten to the point where there are no support tickets that are due to errors on our end. 90% of emails are with regards to account recovery by users with no email set and working through these in bulk is extremely challenging as in most cases these users provide no information and are unable to sign addresses etc. The faucet creates a massive support work-load, and we'll probably rework the faucet/bonus system entirely on our new website we're working on.