You told me it was being handled after twelve hours of nothing.  Then I don't hear from you for another twenty hours.  Whether my reaction was over reaching, which it might have been, your reply and blaming me for the  situation is ridiculous.  Sorry for the acrimonious remarks but as a person in the customer service field you should be better equipped to respond.  My remarks got  the job done because prior to  that , you did nothing.  It's not about the money, I know your legit.  It's about doing what you said you were going to do and keeping me informed.  But, that being said, I apologize forv my juvenile vitriol bit your initial response in blaming me  with no actual  proof  of culpability is what triggered it.  Good day.