I'm not sure if anyone has any suggestions, but I appear to be in a pickle....I think.
I moved 350 dash to my account on Cryptsy to take advantage of the spike a week or so ago. Did some trading and had a mix of BTC and DASH. I'm off doing something else and I get an email saying there was a failed login attempt on my account. I thought that was odd, but I was not worried in the least because I use 2fa. I logged in and checked my account, all was well. I decided to forward that email to
support@cryptsy.com showing that there was an attempt just in case it was widespread. I was trying to help out by alerting them. I didn't give it another thought through the rest of the night.
Woke up the next morning to find my account locked. I'm thinking ok, this must be a mistake so I write support and explain that I got that email, I sent it in to them and that everything was fine with the account, plus I use 2fa....so I'm not worried and would they please unlock my account.
Later that day, still no reply to my "locked" account ticket. So I wrote again. No reply. I wrote again and they responded with a canned reply that they have escalated this matter to a tech and appreciate my patience. Ok I thought, what "matter" and why is it so hard to unlock my account?
I never received another response on that ticket. I've started to open new tickets by emailing support with different subject lines and they respond back that there is already another ticket open, "thanks for your patience".
Here's the kicker.... I CAN trade using my Android app. I've made some DASH trading that way during the last week, but I would love for a way to get my (now) 375 DASH off of their exchange. Without any responses and the fact that I'm being ignored, I feel like a total victim. That's $1,100+ of mine they are keeping from me.
I don't know what to do, it's been a week and I still don't even know why I can't get on to my account.
Their telephone system just hangs up on you when you call it.
Does anyone have any suggestions about what I can do?
unfortunately this does not surprise me. I don't do very much trading on there but if I ever need to withdraw I have to open tickets and get in the chat box. It's the only exchange that does this to me. I know others were having similar issues further back and suggested we use bitfinex. I think it may be time.. hard to deposit any coins on cryptsy any longer.. not to mention bfx is biggest btc exchange volume.
edit: btw i had to wait almost 24hrs to withdraw my dash yesterday, so this post struck a chord