If anyone saw the complaint I had posted earlier.  Please disregard it.
I received notice that my email to support had bounced. 
This made me I assume that they were a scam, in part because my withdrawal request had been tied up for a number of hours.

The fact is I made an accusation without having all the information, it was regrettable and I now fully retract it.

I don't know why my email to them bounced.  The mailer daemon message said that the account did not exist on the system.
I think it might be possible that they changed email providers or something and the MX record didn't propagate all the way (It can take up to 48 hours). 
That's just a guess though.  I really don't know the reason and it's irrelevant now.

Support answered my email.  I sent the email at 3AM my time and received a reply by 4:30AM.
I just checked and my funds have arrived at their intended destination and have 6 confirms, which means they must have sent before I made the post.

Thank you Magnr and your support team for a great job!  I officially apologize for what I said earlier.