Cloudbet has taken over responsibility for paying out player accounts, but based on what tonyq has said the issue is with BetVIP saying that he didn't have any available balance to transfer to Cloudbet - this isn't Cloudbet's responsibility at all as the balance clearly hasn't been transferred to them. The issue is with BetVIP, unless you're suggesting that Cloudbet should pay out entirely based on tonyq's word, despite it obviously contradicting the information that BetVIP provided. As I said, he should complain to the licensing authority... that's what they're there for.