Your imagination aside, isn't it much like localbitcoin with a concierge service?
The rates are fairly similar to lbc, and often discounted in comparison. LBC does maybe a thousand bitcoin a day, yes?
If you don't like it, don't use it, or set up your own better service, but I don't see a reason for the disparagement.
I'm not going to submit requests repeatedly just to get a price quote. Yes, it is a waste of my time, when I can go to localbitcoins or paxful and see the prices listed.