What I'm irritated with is that you repeatedly promote your service here, but when people actually contact you, it turns out things are not quite what they seem. For example, you say "any major US bank such as Bank of America, Wells Fargo, PNC, US Bank, Citibank and US Bank" but often do not have anything available at most of those banks.
During those 7,000 transactions there has never been one complaint from a single buyer or seller because inquiries are handled lightning quick, bitcoin is received the same day, and clients are treated like gold.
You claim there has never been a complaint, but in the past I got a somewhat different story from you:
First time buyers are required to submit a copy of government issued ID so we know who we are dealing with. The first year of business we used to just issue deposit instructions to buyers without verifying their identity, yet we fell victim to fraud. The fraud was committed as follows:
The criminal realized that if they could trick victims into making cash deposits into our bank account, they could represent themselves as the depositor and get paid the bitcoin. Once the victim realized that whatever they thought they were depositing money for was a fraud, they went to the bank and informed the bank that they had deposited into one of our accounts (naturally thinking that whatever account they were depositing into was the criminal's account instead of ours.) The bank then froze our funds, investigated the fraud, and closed our account and it turned into an absolute nightmare for us. So, as a result of those shenanigans we now need to ensure that we are actually dealing with a person who is fully aware of why they are depositing into our accounts.
We only ask for ID once. Once new buyers have identified themselves, we never ask again. We just need to do our best to scare away the bad guys for everybody's safety.
If you would like to make a deposit, we ask that you upload a photo of either your Passport or Driver's license to this ticket as well as a copy of a utility bill which is no more than 90 days old. We ask that the photo of the ID captures all outer edges of the ID. Additionally, we ask that a note be written and laid next to the ID so one single picture captures the note and the ID. The note must read
"I am depositing into Bitcoin-Brokers bank account for the purpose of purchasing bitcoin".
Once we have that, you are "good to go" to purchase as much bitcoin as you wish.
You are completely taking things out of context and you know it. You are quoting a post which was made 1 year ago. Did you read the date of the original post? That is July 2014 and we are now in July 2015. To make you happy since you say it irritates you, I have adjusted the initial post.
1)Every time a buyer submits a request to purchase bitcoin I provide that buyer with exactly what banks are available at that moment. The banks which are listed are banks that my sellers use. Sometimes sellers run out of bitcoin and I will offer what happens to be available when the ticket is submitted.
2)With respect to there never being a single complaint, I stand by that statement 100%. Did you read my review thread? There are 80,000 views, hundreds of comments and you CANNOT find one single complaint anywhere on that review thread, so why on Earth do you think it is appropriate to try to parse a section of our introduction to the service email and say that this somehow represents a complaint on the review thread?