Post
Topic
Board Bitcoin Technical Support
The issue is solved. Thanks.
by
Anatol
on 13/05/2011, 09:58:03 UTC
Hi All

I have sent money twice to Mtgox-owned bitcoin account:

http://blockexplorer.com/address/16Fh8FhzDESJpwYd9oDRj9bHMuZUpu2111

You can see that there are 2 transaction:
1. 2011-04-28 12:31:09 9.97BTC
2. 2011-04-29 12:21:34 55.27BTC

The first one (9.97BTC) was successfully added to my MtGox account balance (Anatol).

The second one (55.27BTC) was NOT added to my MtGox account balance (Anatol)!

Initially, I thought that there was some soft issue and my money were simply freezed at 16Fh8FhzDESJpwYd9oDRj9bHMuZUpu2111.

I have written a letter to info@mtgox.com (2011-04-29) about issue. There were no answer.

Nevetheless you can see that my money (55.27BTC) was transfered  to 1QHQMWtQoJMouPrQHfJPHyqx9asvJTMRSP,   1FqY3tiUonf5QSWBtdCMGeDFcK8B9D6Szr.

It means that money was not freased and was used by MtGox.
I have written the second letter to info@mtgox.com and support@mtgox.con (2011-05-06).
There were no answer again.

Can somebody help to solve the issue?

Warm regards,
Anatoly

Upd: Solved