Regarding how that 11 BTC roll happened, this is very alarming and intriguing case since a similar case was reported on PD thread a week ago or so?
I read in the other thread that the guy with the mysterious 11 BTC roll happened after he posted a screenshot showing his 'secret URL'.
It's likely someone typed it in by hand, found they couldn't withdraw the balance, and so gambled it away.
Displaying secrets on-screen isn't a great idea, especially when people post screenshots so often.
Okay, but why is the gap between round initiated and completed around 50 minutes?
Edit: Well, the reason he posted the screenshot in the first place is their fault. But, I suppose if that is indeed the case, SD has no obligation since it is negligence on the part of the player. But, a reputed site would will discuss it openly, and might even refund it in full. He also says he has lost 60
BTC or so because of him thinking all the funds are already lost.