Hi,
Question about order refill fee:
According to the FAQs: "You can also refill your existing orders which essentially extends the running time of an order - you can refill your orders as many times as you want and you are not additionally charged for refilling an existing order.
But when you go to the refill order page you see: * Refundable service fee is charged.
When do you see that refund?
Thanks
If you do not spend coins for buying hashing power (if order is not completed, is partly completed or completed with 0%), you get (partial) fee back. You only pay fee for BTC you actually spent buying hashing power. The remaining fee is returned.
How does this affect miners? Do we need to update our miners to point to a new address? If so, what is it?
No changes are needed for miners. You may only have some confusion when viewing your stats - make sure you select correct "Service location" when viewing stats. That is all.
BTW; if you have bookmarked your miners, these bookmarks should work fine (but report back, if they are not). We have redirect in place (redirecting all requests from WestHash to NiceHash).