I was kind of disappointed when the slip to print out said moneygram. IOf i wanted to moneygram i would have just used it in the first place. And the people at the cvs i went to didnt even know how to properly pull up the thing and made me call 3 times....and when they finally figured it out my name came up like 4 times. Too bad that didnt mean they sent 4 times the money for nothing 
I had that same problem. Because no one uses the moneygram phone, the cashier had no idea what to do with it. The manager came over to help out and had to pull out the cashier manual and follow along to figure it out.