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Trust is a matter of perspective. Those 15 peoples may be trustworthy to you but not to any other people. Whoever that 15 people is, isnt a guarantee that Stunna might think that they are trustworthy enough to handle the support service. In fact this is a big leap that Stunna finally trust someone to finally add some new support staff , so lets just sit back and see how this new support staff will improve PrimeDice support service
what do the support staff have access to that needs this level of trust to hire them?
can't there be different levels of support. for instance i am sure PD receives a lot of tickets which a lot of them are not valid and a lot of them can be solved without any need of access to any secret information. for this they can put a level 3 support which checks and answers simple issues and directs the rest to higher level which have access to secret stuff, for example funds or users accounts, etc.