6. Support has been excellent for a very long time.
I don't play there anymore since I stopped playing dice, but the support was great and they answered either "really fast" or later the same day.
Edit:
OP is a first day newbie, you must of had tons of experience on Bitcoin sites...
When did you last play? 2003?
How much of that profit did you lose on a max bet? Go all in thinking that 90%+ chance wouldn't lose?