I'm having the same issue.  I have sent them a PM on this site as well as an email to their address at torwallet@tormail.org and have not received any responses.  The service was fine the last time I used it after I had checked to see if there was anything "scammy" about it, so I just assumed it would be okay just to use it as a quick intermediary.  Boy, was I wrong.  Not sure what the previous poster meant by "fools."  Let's face it, the nature of Bitcoin is that at any time during an exchange or transaction, anyone can walk away with your money and there's not much you can do.  The government sure isn't going to help you, because they want Bitcoin gone anyway.  Are all Bitcoin users fools then?  It's not like I put my life savings into Torwallet, it was a relatively small amount, thankfully, but enough to be annoying that it is stuck there.

Is there anyway we can import that address into our Blockchain wallet and release the coins from there? Or do they own the secret phrase for that address?

You'd think they could put up a note on their site that says they are having issues and that you will or may not be able to get your coins out right away after moving them in.  The silence is what is the most disconcerting.