So I missed the MtGox claim because I forgot the password I used. I tried their forgot password function but it never worked. Emailed support never got a reply. However today on Aug 1st, I finally logged in after trying different password combinations. MtGox said I have about 10BTC and $1500, I tried to click the claim button but I think it's not letting me. What should I do now or am I out of luck?