We have to wait for the new excellent support system,it will take a while.
the support team from primedice is too slow to answer or reply the ticket that player submit..
player need to resolve their problem in asap, but each day they check it...
and hope primedice can make improvement on support
its really hard to understand sometimes what you want to say though they are slow because there are not enough people to cope with all the spam they are getting from people