Thanks, you're right, vote with your BTC! 

1) That wasn't a straw man, I was condensing and restating his desires so far.  If they are incorrect, I wait for him to correct me and describe how what I've said is incorrect.
2) It's not, however, when there's an irate, irrational customer, it's best to fire them.  It costs more to deal with problem customers than the profit you make, so it makes more economic sense to part ways from a business perspective.  If people are unhappy, we will gladly issue a refund, because it takes far more time and effort to deal with the constant stream of complaints, most being imaginary or blown out of proportion, than it does to just refund the money and move on.  When the rare instance comes along with the complaint is legitimate and scaled properly, we are glad to deal with that.

So unfortunately, in cases like these, all the "money we'll be making" is less than all the money we'll be losing trying to satisfy people who just can't be satisfied, and believe me, there are a lot of them on this forum.

Huh, I never considered the fact that even if everyone canceled, we would still have the hashing power, but you're right.  That thought does not sit well with me though, I definitely do not want BFL or any single entity to have that much hashing power under one roof, jeez.  That would be a nightmare.