Our transactions are signed offline, then moved from an airgapped machine to be transmitted. We will try to process redemptions under 10 ETC when we have time but make no guarantees.
If you are trying to redeem less than 10ETC, don't expect it to be redeemed quickly. Everything is manually processed. You are wasting your time and ours.
Double BS!
Here's some math for you: We had 1 million ether for sale. If everyone requested 10 ETC redemptions, we'd have to do 100,000 offline signings, which would take months.
We are not prioritizing < 10 ETH redemptions when there are other requests for hundreds and thousands of ETC pending.
Now that we've made this clear, our time and yours won't be wasted.
I am sorry - but you only have 50 redemptions to do on your website, not millions - get on with it!