There is a mandatory request for those which opted to receive hardware, to check their shipping address. The deadline is Wednesday 00:00 GMT. After this date, the shipping fee will be available via My Account page. There is a new section for Q&A (only about HW):
http://ltcgear.com/my-account/qa/ The rest of questions were not answered.
So there is a Q&A online, but now the site gives a 502 bad gateway error. This is not unexpected, but still sucks.