Total refund requests:  3
Refund requests granted: 3
Total positive private emails, PMs: 14

Basically, the people bitching and moaning for the most part don't appear to be customers or they don't want it known that they are being hypocritical by publicly decrying BFL yet continuing to patronize BFL.

Bottom line is, we aren't losing customers, we are gaining them, so we must be doing something right.  Like... providing superior equipment at reasonable prices.  Just a start.

@Bruno I am glad to see you stepping up to the plate, it puts you head and shoulders above all the others assuming you follow through.  The charity would be the EFF.  BF Labs and Butterfly Labs are the same company.  Why they were originally differentiated, I am not sure off hand, it happened long before I had any part in BFL.